Location:
113 Chancery Lane
21 Oct 2020
Salary Details:
£43,283 to £61,105 plus 3% flex allowance after 3 months and comprehensive benefits
Job Type:
Permanent

The Role

The Law Society is the membership body for the legal profession. Our members are at the heart of what we do and we're committed to providing ongoing support, training and events to assist them in their careers.

The role is responsible for the support and delivery of application and infrastructure services across the organisation.  It demands expertise in Microsoft technologies particularly AD, O365, Azure and proficiency in delivering on premise infrastructure across server, storage, network and security appliances and devices.

It acts as an escalation point for the IT managed service provider(s) by providing 3rd line support for ITIL based incidents and problems.  Ensuring existing services are well maintained and have continual service improvement plans. It will line support some services that are managed internally within IT Operations. 

The role is actively involved in establishing and evolving IT platforms and service offerings. It provides technical delivery and guidance to project teams in selecting and deploying new solutions across the business.  

What we're looking for

 
  • Delivery and support of cloud and on-premise platforms covering application, infrastructure and network services.
  • Provide 3rd line support and technical escalation for managed service providers
  • Provide technical support and advice throughout the product lifecycle.  Ensuring IT services are well maintained and continue to meet customer demands.
  • Work closely with the internal IT teams and external suppliers, who maintain many of our systems; ensuring technical implementations are well delivered, fully documented and meet the required service levels.
  • Work with suppliers and solution architecture to develop and maintain technical roads map.
  • Monitor capacity and availability management to agreed service levels and involved in the Disaster Recovery testing and invocation recovery steps.
  • Participate in change management, service transition and service delivery activities.
  • Good communication, build strong relations with key stakeholders.
Please refer to the Job Description for further information.

What's in it for you

We offer a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation. 

Please note: if you are an internal applicant, Pay Policy will apply. 

To apply, please submit a CV and supporting statement (no more than 500 words) clearly demonstrating how you meet the requirements of the role.

In the event we receive a high volume of applications, we reserve the right to close the vacancy prior to the closing date.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.