Location:
113 Chancery Lane
03 Jul 2022
Salary Details:
£23,362 plus 3% flex after 3 months and comprehensive benefits
Job Type:
Permanent

The Role

The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we're committed to providing ongoing support, training and events to assist them in their careers. 
 
The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums.
 
This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide.
 
As a Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well mannered individual with a proven background of working in a high volume customer service environment. If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you! 

What we're looking for

We're team players and we're looking for someone equally as collaborative. We're looking for someone with the ability to handle challenging situations calmly; with a well rounded common sense approach. For us, politeness is key - our members, employees and the public deserve that.

What's in it for you

We offer hybrid working options, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation. 

We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBT+ people, people with disabilities and people from Black, Asian and minority ethnic backgrounds.

Please note: if you are an internal applicant, Pay Policy will apply. 

To apply, please submit a CV and supporting statement (no more than 500 words) clearly demonstrating how you meet the requirements of the role.


The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.